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      Proper Problem Reporting for the TFDi Design 717   07/09/2017

      Folks, As the user count is increasing, it is becoming more of a task for us to stay on top of problem reports. We are also receiving an increasing amount of incomplete reports that we are unable to follow up on (which frustrates everyone, us included). On that note, we are going to be enforcing a stricter formal problem reporting system. There are a few main points that need to be addressed. ALL problem reports must be submitted via the Bugs and Suggestions system. Open discussion on the forums is fine, but our team simply cannot respond to every single comment (especially when the majority of doing so is asking for information the Bugs and Suggestions system already asks for). Incomplete reports will be ignored. This means reports like "my FPS is bad" will not be given weight. This isn't because we don't care. It is because a report like that does absolutely nothing for anyone - we can't fix it based on that. Please include EVERYTHING you can possibly think of regarding the problem and take as many steps as you can to isolate it. Prepar3D v4, despite what you have heard, can still be unstable. Yes, it is definitely possible to fly flights without issues. But it is still relatively new, as are most of the addons available for it. Please refrain from attacking us or other developers because of this. We have already had one scenario where a 717 CTD was resolved by an update to Prepar3D itself. This is likely not the only time that will be the case. You are still free to report the crashes, as it may help whoever the developers of the faulting code are solve the issue. Duplicate reports will be deleted/merged. For the sake of sanity for us trying to prioritize and evaluate issues, if we discover multiple reports of the same thing, we may merge/delete the duplicates. We strongly encourage you to search and see if your problem has been reported before. Thank you all in advance. This may seem overbearing, but this is the only way we are going to be able to stay on top and continue heading in the direction we, and the community, want.
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odourboy

Can't Log In to Addon Manager

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odourboy   

Dead in the water - very frustrating that I can't even download the 717. Message says something about 'Invalid Credentials'.

Already opened a ticket last night. While I'm waiting for some help, I thought I'd bitch about it here and ask if anyone else has got hung up at the gate like this. So many reporting how smoothly the Addon Manager works just adds to it! >:(

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odourboy   
54 minutes ago, RacingMars said:

I had the same problem. I fixed it by using the web site to set a simpler password. For whatever reason, it seems like the web site allows passwords that don't work with the addon manager.

Already tried that (twice). If there's a problem with the password 'content', I don't know what it is.

 

EDIT... Third time's the charm. I avoided the used of '&' in my PW and it worked! Moving on...

Edited by odourboy

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benoit   

Hello, I just buy the Boeing 717 and when I try to install it, I find only the TDFiDesignAddonManager. So, I run it and I have this message : Are you sure you want to cancel Addon Manager installation ? Installation impossible even if I change the file directory.
Of course I checked yes for the therm of licences etc... I don't understand how to get my aircraft. I download it without my firewall and without windows defender. So please help, thank you in advance and best regards, benoît Verdier ( my order number is9539542669 )

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