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      Proper Problem Reporting for the TFDi Design 717   07/09/2017

      Folks, As the user count is increasing, it is becoming more of a task for us to stay on top of problem reports. We are also receiving an increasing amount of incomplete reports that we are unable to follow up on (which frustrates everyone, us included). On that note, we are going to be enforcing a stricter formal problem reporting system. There are a few main points that need to be addressed. ALL problem reports must be submitted via the Bugs and Suggestions system. Open discussion on the forums is fine, but our team simply cannot respond to every single comment (especially when the majority of doing so is asking for information the Bugs and Suggestions system already asks for). Incomplete reports will be ignored. This means reports like "my FPS is bad" will not be given weight. This isn't because we don't care. It is because a report like that does absolutely nothing for anyone - we can't fix it based on that. Please include EVERYTHING you can possibly think of regarding the problem and take as many steps as you can to isolate it. Prepar3D v4, despite what you have heard, can still be unstable. Yes, it is definitely possible to fly flights without issues. But it is still relatively new, as are most of the addons available for it. Please refrain from attacking us or other developers because of this. We have already had one scenario where a 717 CTD was resolved by an update to Prepar3D itself. This is likely not the only time that will be the case. You are still free to report the crashes, as it may help whoever the developers of the faulting code are solve the issue. Duplicate reports will be deleted/merged. For the sake of sanity for us trying to prioritize and evaluate issues, if we discover multiple reports of the same thing, we may merge/delete the duplicates. We strongly encourage you to search and see if your problem has been reported before. Thank you all in advance. This may seem overbearing, but this is the only way we are going to be able to stay on top and continue heading in the direction we, and the community, want.
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macca22au

INSUFFICIENT FUEL

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I see this is a well reported error.  For me it is an irritation rather than something that prevents me flying.  I CLR it away, later it may come back, but I simply CLR it away.

For some, confusion between the units of weight that are being used may contribute:  kg and lbs are very different.  9000 lbs may seem a lot, but not when it is converted to kilos.

However I make a practice of checking against the SD Fuel, and also in the Progress page of the MCDU to note EFOB at destination.  Although there is always more than enough fuel on board, the message still irritatingly re-appears, at least once a flight.

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gamesyns   
15 hours ago, macca22au said:

I see this is a well reported error.  For me it is an irritation rather than something that prevents me flying.  I CLR it away, later it may come back, but I simply CLR it away.

For some, confusion between the units of weight that are being used may contribute:  kg and lbs are very different.  9000 lbs may seem a lot, but not when it is converted to kilos.

However I make a practice of checking against the SD Fuel, and also in the Progress page of the MCDU to note EFOB at destination.  Although there is always more than enough fuel on board, the message still irritatingly re-appears, at least once a flight.

What version are you on, this was fixed in the most recent update. Verify you have additional fuel as well, try adding in an extra ton of fuel.

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I cured the problem by waiting until I had the plane powered up BEFORE I used the Add-on manager to load fuel and payload.  

Then I input the figures in the tablet  into the MCDU page.

If I do it too early, the add-on manager and the tablet revert to the default.  And if I input into the FMS the figures I had earlier calculated then the Insufficient warning comes up (as the plane has the smaller physical load aboard)....OR I input the existing figures on the tablet, which is obviously going to be insufficient for a longer flight.

So for me it is a matter of timing for when I use the Add-on Manager.

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