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      Proper Problem Reporting for the TFDi Design 717   07/09/2017

      Folks, As the user count is increasing, it is becoming more of a task for us to stay on top of problem reports. We are also receiving an increasing amount of incomplete reports that we are unable to follow up on (which frustrates everyone, us included). On that note, we are going to be enforcing a stricter formal problem reporting system. There are a few main points that need to be addressed. ALL problem reports must be submitted via the Bugs and Suggestions system. Open discussion on the forums is fine, but our team simply cannot respond to every single comment (especially when the majority of doing so is asking for information the Bugs and Suggestions system already asks for). Incomplete reports will be ignored. This means reports like "my FPS is bad" will not be given weight. This isn't because we don't care. It is because a report like that does absolutely nothing for anyone - we can't fix it based on that. Please include EVERYTHING you can possibly think of regarding the problem and take as many steps as you can to isolate it. Prepar3D v4, despite what you have heard, can still be unstable. Yes, it is definitely possible to fly flights without issues. But it is still relatively new, as are most of the addons available for it. Please refrain from attacking us or other developers because of this. We have already had one scenario where a 717 CTD was resolved by an update to Prepar3D itself. This is likely not the only time that will be the case. You are still free to report the crashes, as it may help whoever the developers of the faulting code are solve the issue. Duplicate reports will be deleted/merged. For the sake of sanity for us trying to prioritize and evaluate issues, if we discover multiple reports of the same thing, we may merge/delete the duplicates. We strongly encourage you to search and see if your problem has been reported before. Thank you all in advance. This may seem overbearing, but this is the only way we are going to be able to stay on top and continue heading in the direction we, and the community, want.
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GIORIKAS

EVERY TIME TO TRY TO OPEN 717 IN P3D V4 I CRASHED

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Welcome to the community. Could you please give us more information regarding the CTD?

Specs, addons, mini-dump file in the root P3D directory if there is one, the Windows Event Viewer logs at a minimum. 

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i7 4790k

nvidia gtx 970

16 ram 

this problem is only the 717

 

Event Viewer logs

 

 

mmc_2017-12-17_23-54-26.png

mmc_2017-12-17_23-54-34.png

mmc_2017-12-17_23-54-22.png

mmc_2017-12-17_23-54-18.png

mmc_2017-12-17_23-54-14.png

mmc_2017-12-17_23-54-08.png

Edited by GIORIKAS

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Are you using the BETA? The normal version is NOT compatible with P3D v4. If you ARE using the BETA, you need to post in the beta forum.

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5 hours ago, GIORIKAS said:

no beta

installed version 1 0 9 18

 

 

Normal version hasn’t got that far, you have the beta installed.

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If you're running 1.0.9.xx, that's the community opt-in beta version. As mentioned, the release version is 1.0.8. Just to remind you though, the non-community opt-in beta versions are NOT compatible with P3D v4. 

Re: your CTD, please submit a ticket with us - we will have a look at what's going on a bit more in-depth. 

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20 hours ago, harvett.B@comcast.net said:

  Am i using the right version of the 717? Because after 3/6 min into the P3D V4.1 the entire program CTD. and i am back at TOD.   No error message or nothing as if i had closed P3D V4.4 and i find myself at the TOD.?? 

Is there any event viewer logs produced?

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