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      Proper Problem Reporting for the TFDi Design 717   07/09/2017

      Folks, As the user count is increasing, it is becoming more of a task for us to stay on top of problem reports. We are also receiving an increasing amount of incomplete reports that we are unable to follow up on (which frustrates everyone, us included). On that note, we are going to be enforcing a stricter formal problem reporting system. There are a few main points that need to be addressed. ALL problem reports must be submitted via the Bugs and Suggestions system. Open discussion on the forums is fine, but our team simply cannot respond to every single comment (especially when the majority of doing so is asking for information the Bugs and Suggestions system already asks for). Incomplete reports will be ignored. This means reports like "my FPS is bad" will not be given weight. This isn't because we don't care. It is because a report like that does absolutely nothing for anyone - we can't fix it based on that. Please include EVERYTHING you can possibly think of regarding the problem and take as many steps as you can to isolate it. Prepar3D v4, despite what you have heard, can still be unstable. Yes, it is definitely possible to fly flights without issues. But it is still relatively new, as are most of the addons available for it. Please refrain from attacking us or other developers because of this. We have already had one scenario where a 717 CTD was resolved by an update to Prepar3D itself. This is likely not the only time that will be the case. You are still free to report the crashes, as it may help whoever the developers of the faulting code are solve the issue. Duplicate reports will be deleted/merged. For the sake of sanity for us trying to prioritize and evaluate issues, if we discover multiple reports of the same thing, we may merge/delete the duplicates. We strongly encourage you to search and see if your problem has been reported before. Thank you all in advance. This may seem overbearing, but this is the only way we are going to be able to stay on top and continue heading in the direction we, and the community, want.
Wispy

RealLight no longer working after update 1.0.9.21

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After today's update I no longer have any cockpit night lighting. During the update I noticed it ran TrueGlass and RealLight again. I tried uninstalling and re-installing again. Addon manager is running as admin and I turned off my anti-virus. No error messages, just no cockpit lighting. External lights working fine.

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38 minutes ago, Wispy said:

After today's update I no longer have any cockpit night lighting. During the update I noticed it ran TrueGlass and RealLight again. I tried uninstalling and re-installing again. Addon manager is running as admin and I turned off my anti-virus. No error messages, just no cockpit lighting. External lights working fine.

What is your GPU?

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I've tried uninstalling via the addon manager and reinstalling, still the same issue. I don't know if its "RealLight" or something else, all I know is that I have no over head or glareshield panel or flood lights. 

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2 hours ago, Wispy said:

With the new update should we see RealLight in the add on tab? I noticed TrueGlass is there now.

Don't think so. TrueGlass is purely cosmetic and can be disabled to save a frame or two, while RealLight is essential, can't be configured and shouldn't be disabled.

Edited by dimkzr

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All is well, lights working again! Thanks for the very quick fix. Especially working on the weekend to get it done, that shows great dedication. Much appreciated!

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