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    • turbofandude

      Proper Problem Reporting for the TFDi Design 717   07/09/2017

      Folks, As the user count is increasing, it is becoming more of a task for us to stay on top of problem reports. We are also receiving an increasing amount of incomplete reports that we are unable to follow up on (which frustrates everyone, us included). On that note, we are going to be enforcing a stricter formal problem reporting system. There are a few main points that need to be addressed. ALL problem reports must be submitted via the Bugs and Suggestions system. Open discussion on the forums is fine, but our team simply cannot respond to every single comment (especially when the majority of doing so is asking for information the Bugs and Suggestions system already asks for). Incomplete reports will be ignored. This means reports like "my FPS is bad" will not be given weight. This isn't because we don't care. It is because a report like that does absolutely nothing for anyone - we can't fix it based on that. Please include EVERYTHING you can possibly think of regarding the problem and take as many steps as you can to isolate it. Prepar3D v4, despite what you have heard, can still be unstable. Yes, it is definitely possible to fly flights without issues. But it is still relatively new, as are most of the addons available for it. Please refrain from attacking us or other developers because of this. We have already had one scenario where a 717 CTD was resolved by an update to Prepar3D itself. This is likely not the only time that will be the case. You are still free to report the crashes, as it may help whoever the developers of the faulting code are solve the issue. Duplicate reports will be deleted/merged. For the sake of sanity for us trying to prioritize and evaluate issues, if we discover multiple reports of the same thing, we may merge/delete the duplicates. We strongly encourage you to search and see if your problem has been reported before. Thank you all in advance. This may seem overbearing, but this is the only way we are going to be able to stay on top and continue heading in the direction we, and the community, want.
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Phil Chimbolo

Bravo 1.0.9.21 update!

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Problems solved for me (multi-GPU + multi-monitor):

1. Real Light now works flawlessly

2. Real Glass now works flawlessly -- and the first time I was able to experience it!

3. No more ground textures suddenly appearing in my MCD panels near TOD <-- NEVER MIND, THIS IS STILL AN ISSUE

 

THANK YOU TFDi!!!!

Edited by Phil Chimbolo
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I'm pleased that this is working well for you.  I would like to enjoy the same experience as you, however, after the update, the (night) lighting in the VC no longer works.  By this I mean the panel and flood lights for the overhead and glareshield, the dome lighting, and emergency lighting, the footwell lighting, none of this works.  I am not the only one experiencing this. I hope that the issue is at the very least acknowledged, if there is an error in how the update was done, hopefully the developer will point this out. 

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@turbofandude I spoke too soon on #3 above.    Although I didn't get any ground textures with my most recent flight, my panels did black out completely.   This ABOVE ALL ELSE makes this aircraft no longer fun to fly.  I guess my first flight on 1.0.9.21 was lucky to not have this panel issue.   I can confirm that Real Glass and Real Light work on my multi-GPU system though.  I didn't think the changelog referenced this problem, but I hoped for the best.

 

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@Phil Chimbolo I have been trying various things to see if we can get around this P3D bug. So far, it has defied all logic we've been able to create. Believe me, we are still on this, seeing as it's one of the main remaining issues.

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