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    • turbofandude

      Proper Problem Reporting for the TFDi Design 717   07/09/2017

      Folks, As the user count is increasing, it is becoming more of a task for us to stay on top of problem reports. We are also receiving an increasing amount of incomplete reports that we are unable to follow up on (which frustrates everyone, us included). On that note, we are going to be enforcing a stricter formal problem reporting system. There are a few main points that need to be addressed. ALL problem reports must be submitted via the Bugs and Suggestions system. Open discussion on the forums is fine, but our team simply cannot respond to every single comment (especially when the majority of doing so is asking for information the Bugs and Suggestions system already asks for). Incomplete reports will be ignored. This means reports like "my FPS is bad" will not be given weight. This isn't because we don't care. It is because a report like that does absolutely nothing for anyone - we can't fix it based on that. Please include EVERYTHING you can possibly think of regarding the problem and take as many steps as you can to isolate it. Prepar3D v4, despite what you have heard, can still be unstable. Yes, it is definitely possible to fly flights without issues. But it is still relatively new, as are most of the addons available for it. Please refrain from attacking us or other developers because of this. We have already had one scenario where a 717 CTD was resolved by an update to Prepar3D itself. This is likely not the only time that will be the case. You are still free to report the crashes, as it may help whoever the developers of the faulting code are solve the issue. Duplicate reports will be deleted/merged. For the sake of sanity for us trying to prioritize and evaluate issues, if we discover multiple reports of the same thing, we may merge/delete the duplicates. We strongly encourage you to search and see if your problem has been reported before. Thank you all in advance. This may seem overbearing, but this is the only way we are going to be able to stay on top and continue heading in the direction we, and the community, want.
FeRo

when we can expect update ?

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9 hours ago, FeRo said:

This is no answer .. :) I saw it ..

Well that's where all the updates are gonna be apparently so if it's not on there, the devs probably won't say anything further :P

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probably we do not deserve... for me it's a simple .. no comunication= I will come here three times then two times , one time and then already not be coming :)

 

because I see only questions and no responses

Edited by FeRo

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8 hours ago, FeRo said:

probably we do not deserve... for me it's a simple .. no comunication= I will come here three times then two times , one time and then already not be coming :)

 

because I see only questions and no responses

 
 
 
 

I don't really know myself right now, don't like bugging the team to know when we will be getting the next update out. As I noted in another post, we've been busy moving systems around to make working on the project less cumbersome with all the new reports. We are closing in on that process being done, so hopefully we can return to being 100% back in the game on developing the plane and not company management. I've been responding to the known issues with known fixes as well as CTD reports asking for event viewer reports. If someone has an issue with aircraft, requiring immediate attention, I would point them to opening a ticket, we try to get back to you within 1-2 days.

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44 minutes ago, gamesyns said:

we've been busy moving systems around to make working on the project more cumbersome with all the new reports

There's your problem :D

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6 hours ago, DaveDewhurst said:

There's your problem :D

Whoops, guess that's what I get for browsing the forums at 2AM after taking a melatonin 30 minutes prior. Fixed that haha.

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Joshua!

Take your time! Not hurry but correct and stable as rocks..

I take another relaxing flight with the 717.. and cross my finger for a smooooooth new landing..

Take care :)

Nico

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