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    • turbofandude

      Proper Problem Reporting for the TFDi Design 717   07/09/2017

      Folks, As the user count is increasing, it is becoming more of a task for us to stay on top of problem reports. We are also receiving an increasing amount of incomplete reports that we are unable to follow up on (which frustrates everyone, us included). On that note, we are going to be enforcing a stricter formal problem reporting system. There are a few main points that need to be addressed. ALL problem reports must be submitted via the Bugs and Suggestions system. Open discussion on the forums is fine, but our team simply cannot respond to every single comment (especially when the majority of doing so is asking for information the Bugs and Suggestions system already asks for). Incomplete reports will be ignored. This means reports like "my FPS is bad" will not be given weight. This isn't because we don't care. It is because a report like that does absolutely nothing for anyone - we can't fix it based on that. Please include EVERYTHING you can possibly think of regarding the problem and take as many steps as you can to isolate it. Prepar3D v4, despite what you have heard, can still be unstable. Yes, it is definitely possible to fly flights without issues. But it is still relatively new, as are most of the addons available for it. Please refrain from attacking us or other developers because of this. We have already had one scenario where a 717 CTD was resolved by an update to Prepar3D itself. This is likely not the only time that will be the case. You are still free to report the crashes, as it may help whoever the developers of the faulting code are solve the issue. Duplicate reports will be deleted/merged. For the sake of sanity for us trying to prioritize and evaluate issues, if we discover multiple reports of the same thing, we may merge/delete the duplicates. We strongly encourage you to search and see if your problem has been reported before. Thank you all in advance. This may seem overbearing, but this is the only way we are going to be able to stay on top and continue heading in the direction we, and the community, want.
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Frequently Asked Questions

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Below is a list of frequently asked questions and their answers. This will be updated over time as needed.

 

Aircraft Sharing
Q: How do I host an aircraft sharing (shared cockpit) session?

A: The basic steps to hosting an aircraft sharing session are outlined below.

1.Port forward 6881 and 6882 in your router settings (you can find articles on how to port forward with a quick Google search).

Note: You can forward any two ports, however if you use different ones than default, you will need to change the ones specified in the TFDi Design Addon Manager (see continued steps below).

2. Open the TFDi Design Addon Manager and click on the "Aircraft Sharing" tab.

3. Under the "Host a Session" section on the right, type a password that you and others will use to join the session. You can leave this blank if you do not want to password protect the session (not recommended).

4. If you forwarded different ports than 6881 and 6882 in Step 1, change these in the Port 1 and Port 2 textboxes.

5. If you would like users to be able to change their role to something higher than it is when they join (ex. pilot not flying can take control of the aircraft and become pilot flying), check the box next to "Guests can change their role".

6. Click the "Begin Session" button.

7. Click the "Save Settings" button at the bottom of the window (scroll down if needed) to ensure that these settings will be used next time the Addon Manager is opened.

As the host, you'll also need to join the session yourself. For more information, refer to the question and answer below on joining sessions.

 

Q: How do I join an aircraft sharing (shared cockpit) session?

A: The basic steps to joining your own or someone else's aircraft sharing session are outlined below. If you fly with the same person often, most of what is done in Steps 1-7 will remain fairly the same and only needs to be set up the first time.

1. Open the TFDi Design Addon Manager and click on the "Aircraft Sharing" tab.

2. Under the "Connection Options" section on the left, specify your name. If other users are in the session, they will see this name via notification text at the top of their simulator when you join the session.

3. If the host used different ports than 6881 and 6882, change these in the Port 1 and Port 2 textboxes on the left.

4. Enter the IP address of the host into the "Host's IP Address" textbox on the left.

5. Enter the password in the "Host's Session Password" textbox on the left. This is the password that you or the host set when the session was created.

7. Click the "Save Settings" button at the bottom of the window (scroll down if needed) to ensure that these settings will be used next time the Addon Manager is opened.

8. Open your simulator and load the TFDi Design 717. If you had the aircraft loaded before making changes to the Connection Options in the Addon Manager, don't worry, as these settings are checked upon each connection attempt (reloading the aircraft is not necessary).

9. Click on the left or right tablet to activate the screen and click on the "Crew" app.

10. Click on one of the three buttons, "Pilot Flying", "Pilot Not Flying", or "Observer", to join the Aircraft Sharing server as your preferred role.

Note: The first person to join the server will always be forced to the "Pilot Flying" role. You can always change roles after joining by clicking on the role you want.

When you are done with your flight, you can disconnect from the session by clicking the "Disconnect" button in the Crew app.

 

Compatibility
Q: Is FSLSpotlights compatible with the 717?

A: FSLSpotlights can be used, however when "Hardware Rendering" is enabled for the 717 in the TFDi Design Addon Manager, crashes are known to occur. If you are experiencing issues, you will need to either disable Hardware Rendering or disable FSLSpotlights.

 

General

Q: How do I improve VAS usage?

A: One trick to avoiding higher than necessary VAS usage with the 717 is to only load the aircraft once per simulator start up. If you switch out of the 717, pick another aircraft, and switch back into the 717 (repeatedly), this can cause VAS to climb.

 

Versions and Updates

Q: How do I get updates?

A: When opening the TFDi Design Addon Manager, you will be notified if there is an update available for the 717.

 

Q: How do I know what version of the 717 I'm currently running?

A: You can view the current version of the 717 you are running when the aircraft is loaded in the simulator. First, ensure you have power to your aircraft. Then, click the "MENU" button on one of the MCDUs. From here, click the button at the very top left of the MCDU (left level select key 1). The 717 version number will be listed under "OP PROGRAM" on the MCDU screen.

 

Q: How do I know what version of the TFDi Design Addon Manager I'm currently running?

A: You can view the current version of the Addon Manager by clicking the gear icon at the top right of the application's window. From here, click the About tab. The Addon Manager version number will be listed directly above the copyright info.

 

Q: How do I join the Community Opt-In Beta?

A: If you wish to test development builds, go to the Client Area and select the 717 from your product list. Click on the Addons tab on the left sidebar of the page, click on "Click here to view & order", and select TFDi Design 717 Community Opt-In Beta (we suggest that you select the PayPal payment option, it will skip payment information since it is free). Ensure that your simulator is closed, then open the Addon Manager and you should receive the latest beta build.

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