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At the moment, there is an issue with Sim Update 5 of Microsoft Flight Simulator where altitude is read outside of the sim at a different value than what it should be (up to 2500ft away from where it should be) which may lead to issues with detection of the correct phases of flight in both PACX and smartCARS 2 and many users are reporting such issues.
Until a time that a fix is available, you may need to enter a different cruising altitude though the exact value is dependant on the weather in the simulator. A full discussion on the official Microsoft Flight Simulator Forums can be found here:
When a hotfix is released to patch this bug, we will edit this post or remove it. Until then, we can only apologise for the inconvenience caused by this change and remain hopeful that the MSFS team can resolve this issue as soon as possible. If you experience this issue, please do not open a support ticket as it is a known bug and our team will not be able to provide you any assistance on the error.
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As we create new products, we would like to take advantage of more modern technology which older operating systems do not support. These older operating systems often have major security issues and no longer support modern security practices. For example, we see this manifested in the difficulty some of our products have using newer security protocols on Windows 7.
For these reasons, in addition to Microsoft’s own end of support for these older operating systems, from September 1st 2021 onward, TFDi Design will no longer support Windows 7 or Windows 8 operating systems. We will continue to support Windows 8.1 and Windows 10 for as long as Microsoft chooses to add security updates. You can find more information about Microsoft’s support dates here. We plan to support Windows 11 from release, which is expected in late 2021.
As a customer, there are now two options:
- You can choose to upgrade to a more modern operating system such as Windows 8.1 or Windows 10 and continue to receive support as they always have; or
- You can also choose to not upgrade, and stay on Windows 7 or Windows 8. This means that from September 1st 2021, our support team will request that the operating system of the machine is upgraded before proceeding with any further support.
Please contact our support team via the helpdesk if you have any questions about these changes.