Jishwaah

Staff
  • Content Count

    119
  • Joined

  • Last visited

Community Reputation

26 Excellent

2 Followers

Recent Profile Visitors

1,123 profile views
  1. I like it! Let me tag in @turbofandude to this
  2. This is normally just a communication time from our server to that of the VA. As we have now moved to entirely new servers, this issue should no longer present from our side.
  3. If you are not already aware, for the past 24 hours, the team have been working hard behind the scenes to finalise setting up two brand new servers to manage all hosting accounts and activation servers and our progress can be tracked here. We have received some tickets from customers during the past few hours regarding activation servers for all products. We are well aware of the ongoing issues and are looking into resolving those customer queries via tickets in the helpdesk. 717 Activations These appear to now be fully functional again. If you experience any problems with the 717 activations, please create a new support ticket. Nameservers and Hosting All hosting accounts have been successfully migrated over to the new Xenon server. Nameservers are being propagated and will be completed within 72 hours. This is due to external factors regarding domain propagation, and is beyond our control. In the event work/data (flights, user accounts, etc.) is submitted onto the old website and data is lost, the data can be retrieved from the previous server. You can log in to cPanel on the old server with the same credentials you use for the current one and manually export it. If you need assistance in doing this, please submit a support ticket to us and we can migrate over any additional files that may have been lost in the process. Our support team will happily oblige and transfer any lost data. smartCARS Premium and Chat Servers These are now both back online and fully functional. If you experience any problems following this migration, please open a support ticket and our support team will be sure to reply to your ticket as soon as possible.
  4. As of 03/02, LM have informed us what is causing the View Switch Crash bug. As a result, we have a potential fix and will be sending test packages out in the coming days.
  5. I believe you may have misinterpreted my words from Discord. It would require an entirely new model, something that would take many months to actually complete if we had a team working on it full-time. I understand the frustration, but the problem is not with us, which I am always feeling like I have to keep repeating myself when people ask this. Lockheed Martin have told us it is their bug, not ours, and they need to fix that. We have given them test builds, sent emails back and forth, worked with testers on our end to find out what the bug was. Before jumping on forums to slate us after taking my words to assume we can rework the model, please consider that this is a product that has been out several years, and worked fine on the 32-bit version of the software without issue. It is with the 64-bit applications where we experience the problems.
  6. Good afternoon! Our developers have found a possible fix for the SLI flickering issue. In order to test this fix actually works, we are going to be needing a couple of testers with SLI setups to assist us. Ideally, we would request to use your system via a remote control software, such as AnyDesk, and will use your system for a couple of hours to run some tests. If this is something that you are interested in helping us out with, or if you have any questions in reference to testing this out, please send me a PM on the forum or email me: jriley[at]tfdidesign.com. Cheers! Josh
  7. Please open a support ticket and a member of the team will get back to you.
  8. Please see https://tfdidesign.com/index.php/knowledgebase/53/How-to-reset-activations-on-717.html
  9. As of 12/12, Lockheed Martin have confirmed that this is indeed a bug in Prepar3D. They are now working on a fix and a workaround in the interim. Please keep an eye on this thread, and we will continue to update you here.
  10. https://tfdidesign.com/index.php/knowledgebase/34/Data-Parse-Error-When-Starting-smartCARS-2X.html
  11. Clive, This is an issue connecting to the Virtual Airline's server. Please contact the VA team to see if they can investigate the root cause. Josh
  12. Jishwaah

    Block time

    @andypanda, Please open up a ticket with us and we can look into this further. Josh
  13. Jishwaah

    717 install

    What product is this for? What errors/problems do you see?
  14. This is a bug that has recently been drawn to our attention. We expect a fix within the next few hours.