Josh Riley

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  1. Please see https://tfdidesign.com/index.php/knowledgebase/53/How-to-reset-activations-on-717.html
  2. As of 12/12, Lockheed Martin have confirmed that this is indeed a bug in Prepar3D. They are now working on a fix and a workaround in the interim. Please keep an eye on this thread, and we will continue to update you here.
  3. https://tfdidesign.com/index.php/knowledgebase/34/Data-Parse-Error-When-Starting-smartCARS-2X.html
  4. Clive, This is an issue connecting to the Virtual Airline's server. Please contact the VA team to see if they can investigate the root cause. Josh
  5. Josh Riley

    Block time

    @andypanda, Please open up a ticket with us and we can look into this further. Josh
  6. What product is this for? What errors/problems do you see?
  7. This is a bug that has recently been drawn to our attention. We expect a fix within the next few hours.
  8. What livery is this? Did you follow the ReadMe guide included?
  9. All open tickets have been responded to today. If you haven't had a reply, please log in to your client account and you will be able to see your reply.
  10. If your fuel is not being depleted, ensure that "unlimited fuel" is not enabled in your sim.
  11. I am really sorry for the delay. The team have been out at Flight Sim Show Cosford all weekend and support is still very low until the team are all able to return home and begin working again. The intensity of long days and travel tend to mean slower than average response times.