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Loading taking too long

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I saw that many pilots in my V/A are experiencing a problem with delayed loading of the smartCARS.
It is taking 15 to 30 seconds to open, keeping in mind that some v / a that I have participated in open from 2 to 5 seconds at most.
What can be done, or what is wrong?

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This is normally just a communication time from our server to that of the VA. As we have now moved to entirely new servers, this issue should no longer present from our side.

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