Renato Posted September 12, 2021 Share Posted September 12, 2021 Hello, I'm suffering some strange randomic CTD events. It happens during the flight, at the end of the flight, sometimes during the boarding.. No CTD with others addon aircrafts at the same airports on the same routes. Yes, I have updated the sim and the aircraft too Link to comment Share on other sites More sharing options...
Fabio Almeida Posted September 13, 2021 Share Posted September 13, 2021 Can you please open a ticket through the link in my signature? Link to comment Share on other sites More sharing options...
Renato Posted October 18, 2021 Author Share Posted October 18, 2021 Hi, I'm unable to access to ticketing system. Anyway, if You are able to understand the problem, here the error reported after every crash. Prepar3D.exe 5.2.22.27615 60db69bf mso20win32client.dll 0.0.0.0 6154ce83 c0000005 0000000000041d51 51ac 01d7c408d7f315d6 C:\Program Files\Lockheed Martin\Prepar3D v5\Prepar3D.exe C:\Program Files\Common Files\Microsoft Shared\Office16\mso20win32client.dll 479cd0e5-deeb-4be4-8710-54ae17c60e6a Same flights with all others addon aircrafts from/to same airports, no issue Link to comment Share on other sites More sharing options...
Fabio Almeida Posted October 20, 2021 Share Posted October 20, 2021 @Renato Are you able to attempt to reinstall the aircraft and see if the crashes still happen? Link to comment Share on other sites More sharing options...
Renato Posted October 20, 2021 Author Share Posted October 20, 2021 I have tried yet. Can be any issue with TRUE GLASS? Link to comment Share on other sites More sharing options...
Fabio Almeida Posted October 25, 2021 Share Posted October 25, 2021 I do not believe this to be an issue with TrueGlass, but it is much harder to help you debug the issue through the forums. You can also send in a ticket by sending us an email to support@tfdidesign.com if you are unable to access tickets through the website. Link to comment Share on other sites More sharing options...
arwasairl Posted October 30, 2021 Share Posted October 30, 2021 On 10/18/2021 at 4:35 AM, Renato said: Hi, I'm unable to access to ticketing system. Anyway, if You are able to understand the problem, here the error reported after every crash. Prepar3D.exe 5.2.22.27615 60db69bf mso20win32client.dll 0.0.0.0 6154ce83 c0000005 0000000000041d51 51ac 01d7c408d7f315d6 C:\Program Files\Lockheed Martin\Prepar3D v5\Prepar3D.exe C:\Program Files\Common Files\Microsoft Shared\Office16\mso20win32client.dll 479cd0e5-deeb-4be4-8710-54ae17c60e6a Same flights with all others addon aircrafts from/to same airports, no issue To give some more insight, the .DLL is from Microsoft Office 2016. It could be because of a faulty installation of Microsoft Access Database Engine 2010 Redistributable. Try to re-install or repair the Access Database Engine (make sure you use the X64 version). Link to comment Share on other sites More sharing options...
Renato Posted December 5, 2021 Author Share Posted December 5, 2021 After several attempts, now is that the SIM crashes after landing during deboarding phase (in external view). Two flights same result. This time no errors reported in the EVENT MANAGER. Link to comment Share on other sites More sharing options...
Renato Posted December 5, 2021 Author Share Posted December 5, 2021 Apparently the problem is caused randmly when switch from cockpit view to an external view. Is it happenede to anyone before? Link to comment Share on other sites More sharing options...
Fabio Almeida Posted December 8, 2021 Share Posted December 8, 2021 Can you try reinstalling your simulator and see if the issue persists? Link to comment Share on other sites More sharing options...
Renato Posted December 8, 2021 Author Share Posted December 8, 2021 Hi, at least I have solved! I have found in the forum another customer with the same problem. 1 Link to comment Share on other sites More sharing options...
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