Pat738 Posted July 17, 2022 Share Posted July 17, 2022 I've been using smartCARS in our VA (joinava.org) for years. I've moved to a new server computer AMD 5950/W10. I've gone thru the tFDi suggested 1. W10 2. .NET FRAMEWORK 4.8 3. XPUIPC 4.VISUAL c++ 2010 (X86) 5. DIRECT x jUNE 2010 REDIST. i unistalled msvcr100.dll off of SYS32 & WOW64. ( just like forum post , Fabio Almieida suggested.). I'm at a loss what to try next. Thanks, Pat738 INSTALLATION: 7/16/2022 5:18 PM, initialzed Microsoft Windows NT 6.2.9200.0 (x64) reg_exists(): returning false, OpenSubKey returned null for the child RUN: smartCATS.exe - Application Error The application was unable to start correctly (0x000007b) Click OK to close the application. UNINSTALL: 7/16/2022 5:19 PM, initialzed Microsoft Windows NT 6.2.9200.0 (x64) an exception occured in bkgwkruninstall_DoWork(...): System.ArgumentException: Cannot delete a subkey tree because the subkey does not exist. at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource) at Microsoft.Win32.RegistryKey.DeleteSubKeyTree(String subkey, Boolean throwOnMissingSubKey) at tfdi_installer.mainform.bkgwkruninstall_DoWork(Object sender, DoWorkEventArgs e) an exception occured in bkgwkruninstall_DoWork(...): System.NullReferenceException: Object reference not set to an instance of an object. at tfdi_installer.mainform.bkgwkruninstall_DoWork(Object sender, DoWorkEventArgs e) an exception occured in bkgwkruninstall_DoWork(...): System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Program Files (x86)\smartCARS\568\en-US\logs'. at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.Directory.Delete(String fullPath, String userPath, Boolean recursive, Boolean checkHost) at tfdi_installer.mainform.bkgwkruninstall_DoWork(Object sender, DoWorkEventArgs e) tfdi_installer.zip Link to comment Share on other sites More sharing options...
Fabio Almeida Posted July 28, 2022 Share Posted July 28, 2022 Can you please open a ticket with the link in my signature? Link to comment Share on other sites More sharing options...
Pat738 Posted July 28, 2022 Author Share Posted July 28, 2022 The problem has been resolved with help of DISCORD TFDI Support. the msvcr100.dll and msvcp100.dll in Window SysWOW folder did not correct key update when reinstalling the 2010 C++redistributable. Everything is working great now. Thanks for following up on this. 1 Link to comment Share on other sites More sharing options...
Otto Pilot Posted September 26, 2022 Share Posted September 26, 2022 This topic has been automatically locked due to no responses being given in the past 60 days. If you need any further help, please create a new, detailed forum post or speak to a Community Moderator or Staff Member. Title: smartCATS.exe The application was unable to start correctly (0x000007b) Locked At: 09/26/2022 Locked By: Otto Pilot - TFDi Design Forum Management Link to comment Share on other sites More sharing options...
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